To be eligible for a return, the parts/components must be uninstalled, unused, and in the same condition as received. Returns are only accepted within 30 days from the date of purchase.

To initiate a return, please contact our customer service team at support@oz-tech.com within the 30-day window. Provide proof of purchase and details about the parts/components you wish to return. Once your return is authorized, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item).

Inspection and Refund

Upon receiving the returned parts/components, we will inspect them to ensure they are in good condition. Once approved, a refund will be processed to the original method of payment.

Manufacturing defects that impair the intended functionality of the product. Normal wear and tear are not covered under the warranty.

How to Claim Warranty

To initiate a warranty claim, please contact our customer service team at support@oz-tech.com with proof of purchase. Our team will guide you through the warranty process, which may include inspection, repair, or replacement at our discretion.

Damage resulting from misuse, abuse, or neglect. Modifications or alterations to the product not authorized by Ozark Technical Products LLC. Incidental or consequential damages.

Our liability is limited to the repair, replacement, or refund of the product at our discretion. Ozark Technical Products LLC is not liable for any indirect, special, incidental, or consequential damages.

Frequently Asked Questions

Shipping

Most in-stock items are processed and shipped within 1-2 business days. However, components made to order may have longer processing times. These times will be clearly stated on the product page.

Yes, tracking information will be provided once your order is shipped. You'll receive an email with details to monitor your package's journey.

International shipping is possible depending on the destination country. Please contact our customer service team at support@oz-tech.com for more information.

In the rare event of loss or damage, please contact our customer service at support@oz-tech.com immediately. We will work to resolve the issue and ensure you receive your order.

Shipping costs are non-refundable. In the case of a return, the cost of return shipping will be deducted from the refund amount.

Returns

At Ozark Technical Products LLC, we understand that sometimes a purchase may not meet your expectations. Our 30-day return policy for uninstalled and good condition parts/components ensures your satisfaction with every order.

To be eligible for a return, the parts/components must be uninstalled, unused, and in the same condition as received.
Returns are only accepted within 30 days from the date of purchase.

To initiate a return, please contact our customer service team at support@oz-tech.com within the 30-day window.
Provide proof of purchase and details about the parts/components you wish to return.
Once your return is authorized, you will receive instructions on how to return the item.
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item).

Upon receiving the returned parts/components, we will inspect them to ensure they are in good condition.
Once approved, a refund will be processed to the original method of payment.

Limited Lifetime Warranty

Ozark Technical Products LLC is committed to delivering high-quality products that stand the test of time. Our warranty covers manufacturing defects in our products for their expected lifetime, ensuring your satisfaction and confidence in choosing our brand.

Our warranty covers manufacturing defects in all our products for their expected lifetime. This comprehensive coverage reflects our dedication to providing durable and reliable tools.

Specifically for the slides used on the Burro utility slides, we offer a two-year warranty from the date of purchase. This warranty ensures the performance and functionality of the slides during the initial critical period of use.

Manufacturing defects that impair the intended functionality of the product.
Normal wear and tear are not covered under the warranty.

To initiate a warranty claim, please contact our customer service team at support@oz-tech.com with proof of purchase.
Our team will guide you through the warranty process, which may include inspection, repair, or replacement at our discretion.

Damage resulting from misuse, abuse, or neglect.
Modifications or alterations to the product not authorized by Ozark Technical Products LLC.
Incidental or consequential damages.

Our liability is limited to the repair, replacement, or refund of the product at our discretion.
Ozark Technical Products LLC is not liable for any indirect, special, incidental, or consequential damages.

By choosing Ozark Technical Products LLC, you acknowledge and agree to the terms of this warranty. Our goal is to ensure your satisfaction and confidence in our products, and we appreciate your trust in our commitment to quality.